Apartment Building Cell Reception: How to Improve Coverage

Tenants that reside in multifamily properties rely on their phones for everything—working remotely, staying connected with loved ones and streaming their favorite shows. But when cellular reception is unreliable, frustration sets in. Dead zones, dropped calls and slow speeds can make even the best property feel like a disappointment. In this guide, we’ll explore why weak cell signals are a common problem in apartment complexes and share practical, effective and affordable ways to improve cellular coverage for an excellent resident experience and to ensure your property is fully leased. 

Why boost cellular coverage in your apartment complex? 

For apartment residents, weak cell service can feel like a dealbreaker. Cellular coverage is as essential as running water or electricity. Dropped calls, slow data speeds and unreliable connections disrupt work, communication and entertainment, creating frustration. In a competitive rental market, connectivity can become the deciding factor between renewing a lease or moving out.  

By addressing weak signals and improving connectivity, you demonstrate a commitment to providing modern, reliable amenities that enhance the tenant experience. Strong cell service reduces complaints and turnover and maintains your property’s reputation in the rental market. 

What can cause poor cellular coverage in an apartment complex? 

Several factors contribute to weak cell signals in apartment buildings, often combining to make connectivity a challenge. 

• Distance from cell towers: the further an apartment is from a cell tower, the weaker the signal.  

• Building materials and structure: materials like concrete, brick, and Low-E glass—commonly used in apartment construction—can block cellular signals from penetrating the building. Large complexes with thick walls and multiple floors often have dead zones in stairwells, basements and interior units. 

• Neighborhood building interference: in urban areas, nearby buildings can interfere with cell signals. Tall structures or closely packed complexes can reflect or block signals, making it difficult for residents to maintain a stable connection. 

• Network congestion: apartments house many residents, all using smartphones, tablets and other connected devices. High device density can overload cellular networks, leading to slower speeds and dropped calls during peak usage times. 

How to improve cellular coverage in apartment buildings 

Improving cell reception in apartment buildings is achievable with the right strategies and tools. 

1. Install a Distributed Antenna System (DAS) 
   A Distributed Antenna System (DAS) is one of the most effective ways to enhance cellular coverage in apartment buildings. DAS is a network of strategically placed antennas that amplify and distribute cellular signals throughout a building. This solution is particularly beneficial for large or multi-story apartment complexes and multifamily dwelling units/MDUs, where signal-blocking materials and structural layouts often create dead zones in stairwells, basements and interior units.  
   
   DAS captures cellular signals from nearby towers, which are then amplified and redistributed through the building via internal antennas connected by coaxial cables. The result is seamless, high-quality coverage in every corner of the property. 
   
   For tenants, DAS translates to uninterrupted streaming, clear phone calls and fast data speeds. This improvement in connectivity can significantly enhance their living experience, leading to greater tenant satisfaction and retention. By installing a DAS, property owners solve connectivity issues and future-proof their buildings as DAS is a scalable solution. 
   
   
2. Partner with a trusted cellular provider for affordable solutions 
   A professional cellular provider can assess your building and design a tailored solution for your specific needs and budget. Providers like Boingo offer services like small cell networks and DAS to enhance connectivity. By partnering with experts, property owners can ensure residents receive fast, uninterrupted coverage for all Tier One carriers at your property.  

Boost cellular coverage in apartment buildings with Boingo 

Boingo is the largest indoor DAS provider in the U.S., with a proven track record for seamlessly improving cell reception in apartment buildings and multifamily properties. From towering apartment buildings in dense urban areas to expansive suburban complexes, Boingo ensures residents stay connected and satisfied. 

Learn how Boingo can help improve cellular coverage in your apartment building by visiting our website and contact sales@boingo.com for a free network assessment.