Service Provision Conditions

1. Identification of the provider:

1.1 Where you are a user or customer in Portugal, we provide the Services delivered via this Site or the subject of any Customer Agreement through our subsidiary, Concourse Communications UK Limited (“Concourse”), a company registered in England and Wales with company number 07118962 and whose registered office is 5 New Street Square, London, EC4A 3TW, United Kingdom. In the event of any conflict between the terms of these Service Provisions and the Customer Agreement, the terms of these Service Provisions shall prevail to the extent you use our services in Portugal.

1.2 The customer can get more information by phone at 800-20-8821, emailing support@boingo.com or from the website
at www.boingo.com

2. Information on publicly available electronic communications services being provided:

2.1 Boingo provides Wi-Fi access to customers in public areas of Airports, Malls, Hotels, Stadiums, etc directly branded or via roaming agreements with
third parties.

2.2 Boingo provides actual coverage information in our website (find hotspot option in www.boingo.com).

2.3 Wi-Fi allows an electronic device to exchange data wirelessly (using radio waves) over a computer network, including high-speed Internet connections. The Wi-Fi Alliance defines Wi-Fi as any “wireless local area network (WLAN) products that are based on the Institute of Electrical and Electronics Engineers’ (IEEE) 802.11 standards”.

3. Standard tariffs:

3.1 The charges for each Service are as set out in the plan description on the Website. If there is a mistake in the pricing on the Website (www.boingo.com) then, when we receive your order we will email you and set out the correct price and give you the
opportunity to order the relevant Service at that price or you may decide not to proceed.

3.2 You are responsible for any charges to your account. If you have questions regarding charges to your account, you should contact us by one of the
methods set out in Section 18 below.

3.3 Charges are billed to the credit or debit card you provide during the order process or to your PayPal account. For Services (other than Boingo
AsYouGo and Boingo 1HR) that involve an ongoing subscription (each a “Subscription Service”), charges are billed monthly. Any additional usage or services
will be billed to the same credit or debit card or PayPal account. Boingo is not responsible for any charges or expenses (e.g., for overdrawn accounts,
exceeding credit card limits, insufficient PayPal funds, etc.) resulting from charges correctly billed by Boingo.

3.4 If you do not pay us money you owe us on time (including if any correct charge to your credit or debit card or PayPal account is not authorized), we
may suspend or terminate your access to any Service and Boingo reserves the right to pursue any and all legal remedies to collect the amount owed by you.
However, charges will continue to be incurred until the account is canceled. We reserve the right to charge interest on all overdue amounts at the rate of
3% per year above the then-current base lending rate of the Bank of England until judgment or sooner payment.

4. Compensation or refund systems:

4.1 Once your order is accepted by us, you agree that you cannot cancel it because we take the steps needed to start providing you with the Service
immediately. For Subscription Services, you cannot cancel your subscription before the end of the applicable subscription period as detailed in the plan
description on the Website, unless the relevant Subscription Service is not in accordance with this Agreement and that entitles you under normal legal
rules to terminate your order, or in the circumstances described in i) below where we make significant changes to which you do not agree.

4.2 You should bear in mind that there are security, privacy and confidentiality risks inherent in wireless communications and technology. We do not give
any assurances relating to such risks and you acknowledge and agree that you are responsible for all use you make of the Services or any third party
network and that, by choosing to use them, you accept those risks. In particular, you should bear in mind that:

  • Data transmission over the Internet may encounter non-delivery, mis-delivery or corruption and we do not guarantee that you will not experience
    this;
  • If, in conjunction with any of the Services, we provide you with VPN (virtual private network) functionality, we do not guarantee that the VPN
    will be secure and other users may be able to detect and/or connect to the VPN; and
  • Viruses and other malicious code are common on the Internet and on email. Because we do not control the networks and other equipment that gets
    you access to the networks, we cannot protect your equipment against viruses and strongly recommend you obtain up-to-date anti-virus and firewall software
    to protect your equipment. We do not accept any responsibility for any of these risks.

4.3 Your subscription to any Subscription Service will renew automatically (unless we no longer make the relevant Subscription Service available, in
which case we will notify you) for another subscription period at the same price and for the same length as the one you originally ordered (unless the
price has increased, in which case we will notify you) unless you tell us, by contacting us by one of the methods set out in Section 18 below, before the
end of your then-current subscription period that you do not want your subscription to be renewed. If your cancellation notification is received by us at
least five business days prior to the end of your then-current subscription period, cancellation will be effective at the end of your then-current
subscription period. If your cancellation notification is received by us less than five business days prior to the end of your then-current subscription
period, charges to your account may continue until the end of the following subscription period. We will send you a cancellation confirmation email, to
confirm when cancellation takes effect.

5. Types of maintenance service offered:

5.1 The places where Boingo provides the Internet access have a twenty-four (24) hours a day, seven days a week, with the exception of routine stops for
maintenance running time.

5.2 The response time for unplanned stops affecting a significant portion of Infrastructure is 4 hours, and the time resolution of the problem will be 12
hours.

5.3 The response time for Planned Downtime not affecting a minor or insignificant Infrastructure is 1 business day and time resolution of the problem
will be 3 days

6. Standard contract conditions:

6.1 Your use of any Service may be limited with respect to the number and/or type of devices used to access such Service and/or to the number of minutes
used per billing cycle month, as detailed below and in the plan description on the Website. Any reference to “Mobile Devices” means all portable electronic
devices, such as cellular telephones, tablets and mp3 players, portable electronic gaming devices, cameras and VoIP handsets, but does not include laptop
and notebook computers. Mobile Devices, laptop and notebook computers are referred to collectively as “Devices”. If you exceed the Device number and/or
type limit and/or usage limit, then we may, in our discretion, suspend your account until the next billing cycle month, terminate your account, or charge
additional fees. We will notify you of such additional fees before you incur them.

6.2 BOINGO GLOBAL. The Boingo Global subscription is limited to 2,000 minutes of use of the Services during any billing cycle month. If you use more than
2,000 minutes of Services in any billing cycle month, then we may suspend your account until the next billing cycle month, or terminate your Boingo Global
account at our discretion.

6.3 In addition, Your use of the Services may be limited with respect to the number and type of devices used to access the Services based on the chart
below.

  • BOINGO UK AND IRELAND:
    • Device(s). Two (2) total Devices included. Access for additional Devices may be purchased for an additional monthly fee. Maximum 5 Devices per
      account.
    • Authorized User(s). Account holder and the owner(s) of any Authorized devices on the account.
  • BOINGO EUROPE PLUS:
    • Device(s). Two (2) total Devices included. Access for additional Devices may be purchased for an additional monthly fee. Maximum 5 Devices per
      account.
    • Authorized User(s). Account holder and the owner(s) of any Authorized devices on the account.
  • BOINGO Asia Pacific:
    • Device(s). Up to two (2) Devices included. Access for additional Devices may be purchased for an additional monthly fee. Maximum 5 Devices per
      account.
    • Authorized User(s). Account holder and the owner(s) of any Authorized devices on the account.
  • BOINGO GLOBAL:
    • Device(s). Four (4) total Devices allowed.
    • Authorized User(s). Account holder and the owner(s) of any Authorized devices on the account.
  • BOINGO ASYOUGO:
    • Device(s). No limit, but you will incur additional charges for each additional Device you use beyond the first.
    • Authorized User(s). No limit.
  • BOINGO 1HR:
    • Device(s). No limit, but you will incur additional charges for each additional Device you use beyond the first.
    • Authorized User(s). No Limit.
  • BOINGO MOBILE:
    • Device(s). Two (2) total Mobile Devices allowed.
    • Authorized User(s). Account holder only.
  • BOINGO WI-FI CREDITS:
    • Device(s). Service is limited to the Device upon which you purchased your credit(s).
    • Authorized User(s). No Standard contract conditions;

7. Dispute settlement mechanisms:

You can contact Boingo’s Customer Care Department, including if you have any enquiry or complaint concerning any Service, the Website and/or the Software
or wish to cancel your subscription to any Subscription Service, by writing to us at:

Boingo Wireless, Inc.
Customer Care Department
10960 Wilshire Blvd.
23rd Floor
Los Angeles, CA 90024
USA

Concourse Communications UK, Ltd., trading as Boingo
Building 3
566 Chiswick High Road
London
W4 5YA
United Kingdom

By telephoning us (lines are open 24/7)

North America 1-800-880-4117

China 400-881-1290

Germany 0-800-589-3724

India +1-1310-405-8806

Italy 800-91-7980

Japan

Softbank Telecom 0061-010-800-8804-1170

KDD 001-010-800-8804-1170

NTT 0033-010-800-8804-1170

US-based carriers +1-800-8804-1170

Portugal 800-20-8821

Thailand

Domestic Toll Free 001-800-441-7844

United Kingdom

Local 0-203-450-6554

Free Phone 0-800-032-6793

US-based carriers +1-800-880-4117 (charges by mobile provider will vary)

All others 00+1 800-880-4117