Director of Customer Acquisition and Retention

We’re looking for a Director of Customer Acquisition and Retention, who will help set the strategic direction of marketing programs in order to reach our revenue and subscriber goals. We’re growing like crazy and you will help ensure that growth trajectory continues!

Responsibilities:

• Developing and executing customer acquisition programs through e-commerce (Walled Gardens), SEM/SEO, online, email, print, partnerships and affinity channels
• Overseeing all facets of customer experience as it relates to sales and churn reduction, including product design, customer communication, Customer Lifetime Value (LTV) analysis, loyalty programs, partnerships, value-added services, Save Queue training, tools, and tracking, and Save Offer strategy
• Developing fiscally sound offer strategies for customer acquisition, upgrades, downgrades and save offers
• Tracking all key business metrics (sales, churn, etc.) as well as campaign results
• Developing and track all needed customer, channel and competitive data and analyses
• Implementing customer research as necessary

Requirements:

• A minimum of five years of marketing/customer acquisition experience in a leadership role; subscripted-based business model strongly preferred
• Extensive experience with e-commerce – you understand how consumers engage with shopping sites, how to maximize sales, and reduce abandons
• Extensive experience with A/B and multivariate testing online strongly preferred; if you have hands-on experience with Omniture, even better
• Extensive SEM/SEO/PPC experience strongly preferred
• Demonstrated experience meeting and exceeding sales objectives
• Experience building customer loyalty/churn reduction programs a plus
• Demonstrated business planning skills, including sales planning and analysis, sales forecasting, Customer Lifetime Value (LTV) analysis, campaign tracking and analysis, and consumer research
• Must be able to work some evenings and weekends as required to fulfill business and operating plans
• Travel 10-25% of the time
• Ability to work in a fast paced environment

Nice to haves:

• MBA preferred

Location:

Los Angeles, CA

Senior Client Software Developer

The Senior Client Software Developer has the exciting opportunity to be part of a team that is developing a Wi-Fi SDK and client applications for widespread adoption. The individual is responsible for designing, implementing, testing, and documenting C++ code for laptop/mobile devices on Apple (MAC/iPhone) and other operating systems.

Responsibilities:

• Interact with third party engineering efforts that consume the SDK and will need to effectively troubleshoot issues and participate in the process of integrating external bug fixes and feature implementations into the open source platform
• The SDK is cross-platform and the candidate will need to be capable of rapidly adopting and incorporating new development environments and tools

Requirements:

• Self-motivation and discipline are necessities, as is the ability to work as a team member with other in-house and external developers
• Expert C++ knowledge and experience, minimum of 5 years
• Expert Objective-C knowledge and experience, minimum of 5 years
• Cocoa development experience, minimum of 2 full year
• Strong knowledge of and experience using object-oriented design techniques
• Good computer science fundamentals including data structures, algorithm design, concurrency issues, and performance assessment
• Experience with issues of performance, memory usage, software quality, and other platform requirements on resource-constrained mobile devices
• Development experience in more than one OS and its associated build tools
• Strong verbal & written communication skills
• Experience debugging code in device and emulation environments
• Experience in design and organization of cross-platform code for multiple targets
• BS or MS in Computer Science, Engineering, or related field

Nice to haves:

• Experience with Linux
• Experience with Java / J2ME
• Experience with Android

Location:

Los Angeles, CA

Product Manager, User Experience for Client

In an effort to encourage the maximum use of its Wi-Fi services, Boingo offers complimentary smart client software on 10 different operating system versions. From the end user’s perspective, each Boingo software client, regardless of platform, is engineered to make get a user online quickly with a simple click of the "Login" button. Yet in order to provide this level of experience, a great deal of effort must be made to hide complexities inherent in our business.

The Product Manager - User Experience will have day-to-day responsibility for the product lifecycle for a sub-set of Boingo software clients (see next section for selected platforms). This individual will engage with all other departments of the company (including, Marketing, Engineering, Operations, Business Development, and Finance) to ensure that Boingo realizes maximum opportunity in the market from the distribution of smart clients on the given platforms. Additionally, this product manager will contribute to the ongoing evolution of the Boingo user experience by adding new features and adapting the software clients to be compatible with internal initiatives (such as Bundling, Free Networks, and Membership). The PM will also maintain the option for Boingo to offer unbranded versions of these clients to platform services partners.

Responsibilities:

• The Product Manager - User Experience has the responsibility for managing, maintaining, and improving Boingo’s software clients for four (4) OS platforms:

  • PC (Win XP, Vista, Win 7)
  • MacOS (10.5 and 10.6)
  • Windows Mobile
  • Linux

• This individual will be responsible for requirements gathering, PRD creation/approval, and project management related to the OS platforms noted in the above paragraph. Additionally, this individual will also contribute significantly to the following cross-platform initiatives and product management functions:

  • Client Signup and Selfcare
  • Client Branding, Skinning, and Localization
  • Regional Pricing
  • Offline Client Directory
  • Competitive Analysis (with a focus on other Wi-Fi connection software in the market).

Requirements:

• 4+ years experience in the telecommunications or consumer electronics industry.
• 4+ years of product management responsibility with a proven record of writing marketing requirements documents and use cases.
• Superior verbal and written communication skills (writing sample requested).
• A critical thinker with strong analytical and organizational abilities and an entrepreneurial spirit.
• Self-starter with the ability to work both independently, as a team, and across cultures with a global set of outside partners.
• Bachelor's degree (or equivalent) in Computer Science, Business Administration, Mathematics, or related field.

• Preference given to those candidates with:

  • User interface design or formal human factors training
  • Experience developing or marketing wireless networking technologies (such as Wi-Fi, cellular, etc.)
  • Demonstrated ability managing and communicating with engineering audiences (particularly software development).
• Candidates should be familiar with releasing end-user facing software in support of a service/subscription business (examples include IM/Chat clients or Virus Protection software).
• Travel up to 25%

Nice to haves:

• Strong knowledge regarding social networking trends (particularly on smartphones) is desirable. Area knowledge of wireless/Wi-Fi is preferred but not a requirement.

Location:

Los Angeles, CA

Product Manager, User Experience for Client

In an effort to encourage the maximum use of its Wi-Fi services, Boingo offers complimentary smart client software on 10 different operating system versions. From the end user’s perspective, each Boingo software client, regardless of platform, is engineered to make get a user online quickly with a simple click of the "Login" button. Yet in order to provide this level of experience, a great deal of effort must be made to hide complexities inherent in our business.

The Product Manager - User Experience will have day-to-day responsibility for the product lifecycle for a sub-set of Boingo software clients (see next section for selected platforms). This individual will engage with all other departments of the company (including, Marketing, Engineering, Operations, Business Development, and Finance) to ensure that Boingo realizes maximum opportunity in the market from the distribution of smart clients on the given platforms. Additionally, this product manager will contribute to the ongoing evolution of the Boingo user experience by adding new features and adapting the software clients to be compatible with internal initiatives (such as Bundling, Free Networks, and Membership). The PM will also maintain the option for Boingo to offer unbranded versions of these clients to platform services partners.

Responsibilities:

• The Product Manager - User Experience has the responsibility for managing, maintaining, and improving Boingo’s software clients for four (4) OS platforms:

  • iPhone OS (iPhone and iPod Touch)
  • Android
  • RIM (Blackberry).

• This individual will be responsible for requirements gathering, PRD creation/approval, and project management related to the OS platforms noted in the above paragraph. Additionally, this individual will also contribute significantly to the following cross-platform initiatives and product management functions:

  • Client Signup and Selfcare
  • Client Branding, Skinning, and Localization
  • Regional Pricing
  • Offline Client Directory
  • Competitive Analysis (with a focus on other Wi-Fi connection software in the market).

Requirements:

• 4+ years experience in the telecommunications or consumer electronics industry
• 4+ years of product management responsibility with a proven record of writing marketing requirements documents and use cases
• Superior verbal and written communication skills (writing sample requested)
• A critical thinker with strong analytical and organizational abilities and an entrepreneurial spirit
• Self-starter with the ability to work both independently, as a team, and across cultures with a global set of outside partners
• Bachelor's degree (or equivalent) in Computer Science, Business Administration, Mathematics, or related field

• Preference given to those candidates with:

  • User interface design or formal human factors training
  • Experience developing or marketing wireless networking technologies (such as Wi-Fi, cellular, etc.)
  • Demonstrated ability managing and communicating with engineering audiences (particularly software development).
• Candidates should be familiar with releasing end-user facing software in support of a service/subscription business (examples include IM/Chat clients or Virus Protection software)
• Travel up to 25%

Nice to haves:

• Strong knowledge regarding social networking trends (particularly on smartphones) is desirable. Area knowledge of wireless/Wi-Fi is preferred but not a requirement.

Location:

Los Angeles, CA

Product Manager, PSP & Special Initiatives

As a compliment to its retail initiatives, Boingo offers a compelling line of services and products suitable for service providers wishing to add Wi-Fi roaming service to complement an existing line of end user products. Though the end customer may never have a business relationship with Boingo directly, these individuals will still be able to benefit from the worldwide footprint and service quality that forms the core of Boingo’s branded offerings.

Offering such a flexible and adaptable solution at a scale attractive to large telecommunications firms requires an attention to detail as well as a long-term perspective. The Product Manager - PSP/Special Initiatives will manage a wide-ranging portfolio of internal and external products/services to realize these goals.

This individual will engage with all other departments of the company (including, Marketing, Engineering, Operations, Business Development, and Finance) to ensure that Boingo is prepared to address the demands of Boingo’s existing PSP customers and potential partners. Additionally, this product manager will have responsibility to coordinate deliverables from other product managers within the team to ensure schedule and feature coordination.

Responsibilities:

• The Product Manager - PSP/Special Initiatives has the responsibility for managing, maintaining, and improving the following Boingo products and services:

  • Configuration Server and Configuration Manager
  • Software Development Kits (including the generic UI layer)
  • External and Internal Reporting Portals
  • PSP Documentation (including pre-sales supporting documentation).

• This individual will be responsible for requirements gathering, PRD creation/approval, and project management related to the OS platforms noted in the above paragraph. Additionally, this individual will also contribute significantly to the following cross-platform initiatives:

  • Affiliate deals
  • Pre-load deals
  • Client Branding, Skinning, and Localization
  • Regional Pricing
  • Competitive Analysis (with a focus on competing Wi-Fi services in the market).

Requirements:

• 4+ years experience in the telecommunications or consumer electronics industry
• 4+ years of product management responsibility with a proven record of writing marketing requirements documents and use cases
• Superior verbal and written communication skills (writing sample requested)
• A critical thinker with strong analytical and organizational abilities and an entrepreneurial spirit
• Self-starter with the ability to work both independently, as a team, and across cultures with a global set of outside partners
• Bachelor's degree (or equivalent) in Computer Science, Business Administration, Mathematics, or related field

• Preference given to those candidates with:

  • User interface design or formal human factors training
  • Experience developing or marketing wireless networking technologies (such as Wi-Fi, cellular, etc.)
  • Demonstrated ability managing and communicating with engineering audiences (particularly software development)
• Candidate should have previous experience working with external vendors (in a product management, business development, or pre-sales role)
• Travel up to 25%

Nice to haves:

• Area knowledge of wireless/Wi-Fi is preferred but not a requirement.

Location:

Los Angeles, CA

QA Billing Test Engineer

The Quality Assurance team is an integral part of the software delivery process at Boingo Wireless. We are looking for a Billing Test Engineer that will be responsible for testing Boingo’s Billing Systems, creating test plan and test case documents for new features, and maintain/update existing test documents, as well as, develop automation for testing billing systems. Furthermore, we are looking for an individual who speaks the language of the SDLC / QA SOP and has previously worked in a fast paced software development environment. This position will work closely with the Billing Development team to build, drive, and implement requirements for the Quality Assurance processes used during software releases and scheduled maintenance releases.

Responsibilities:

• Develop detailed test plans using requirements and design documents
• Write and maintain reusable system test plans for each billing project
• Plan and execute system testing for billing system upgrades, enhancements and bug fixes
• Maintain system test plan strategy, including functional integration and load/stress testing
• Provide estimates of testing effort to support project planning
• Proactively apply creative thinking to support team members and business objectives
• Work closely with project team members, including developers to prevent report and resolve product defects
• Extend test coverage/Improve test methodologies and processes
• Support testing environment, including reset of system configuration

Requirements:

• Develop detailed test plans using requirements and design documents
• Write and maintain reusable system test plans for each billing project
• Plan and execute system testing for billing system upgrades, enhancements and bug fixes
• Maintain system test plan strategy, including functional integration and load/stress testing
• Provide estimates of testing effort to support project planning
• Proactively apply creative thinking to support team members and business objectives
• Work closely with project team members, including developers to prevent report and resolve product defects
• Extend test coverage/Improve test methodologies and processes
• Support testing environment, including reset of system configuration

Nice to haves:

• Working/worked in ISP companies
• Knowledge of Wi-Fi networks
• Experience in certifying Invoices / Reports
• Experience in automating billing-related test cases
• Experience in working with SQL (Oracle, MySQL)
• Programming experience in Java/Perl/Unix scripting
• Experience working in fast-paced environments
• Experience in managing VMware Environments
• Experience in certifying Invoices / Reports
• Experience in automating billing-related test cases

Location:

Los Angeles, CA

Senior Software Developer

The Senior Software Client Developer will be responsible for developing Boingo’s award-winning client software, including: architecture design, development, documentation, and maintenance of our WLAN (Wi-Fi) software clients for consumer and partner use.

Responsibilities:

• Perform software design, development, documentation and maintenance of WLAN (Wi-Fi) software clients for consumer and partner use
• Application design and development, and implementation (including functional specifications and requirements gathering)
• Build/buy analysis, as well as, selection and integration of third party components for various networking and authentication functions
• Execution of multiple branded versions utilizing software development methodologies using programming languages on multiple platforms including Windows, Windows Mobile, Mac, Linux, and Symbian.

Requirements:

• Bachelor's of Science Degree in Computer Science, Engineering or foreign equivalent
• Five+ (5) years of work experience in job offered or related software position
• Strong knowledge of C++ and object-oriented programming techniques are preferred
• Reference Code ERVS

Location:

Los Angeles, CA