Director of Digital Ad Sales

Boingo Wireless is seeking TWO entrepreneurial Director, Digital Ad Sales (Los Angeles & Toronto), responsible for maximizing revenue generation on our Digital Advertising Network and assisting with overall ad sales strategy within the organization.

Who are we looking for? Our ideal candidates must be wired in the digital and mobile space at both the agency and client-direct level, be aggressive, drive sales accountability and possess the desire to be part of a winning sales organization from the ground up, including rolling up their sleeves to do whatever it takes to make the team successful. S/he’s a sales pro, with an exceptional track record of generating advertising sales and delivering exceptional results. A great Rolodex of clients and agencies is a must, but beyond that s/he must understand how to think critically, problem-solve on the fly, and take a consultative approach to winning deals. Of utmost importance is a dynamic communicator with outstanding written, verbal, and interpersonal skills, combined with the analytical powers of a spreadsheet jockey. And above all, be a nice human being.

Responsibilities:

• 5 or more years of experience in sales, preferably selling digital media.
• You are a confident Sales Superstar
• You have consistently exceeded your sales goals.
• You have an excellent track record in developing relationships with advertising agencies and national brands.
• You have existing relationships with media buying decision makers.
• You understand how to create strategic and highly consultative proposals customized to the specific needs of the agency and/or brand.
• You present like a champ.
• You close like nobody’s business.
• You know how to negotiate a deal where everyone wins.
• You have outstanding people skills.
• You’re organized.
• You’re analytical.
• You are self-motivated and can hit the ground running to close deals quickly.
• You are a multitasker, with a strong customer service orientation.

Location:

Los Angeles, CA
Toronto, Canada

Director, WLAN Field Service Engineering

As a Director of WLAN Field Service Engineering you will test, certify, repair and maintain Boingo’s International Carrier Class Wi-Fi networks. This key position will be wholly responsible for assuring performance levels, customer experience and network uptime meets/exceeds service plan definitions across Boingo’s managed and owned Wi-Fi networks. In addition to building/leading the Field Engineering Team and on-site technical services contractors, this Director level position must be hands on and proficient in all technical aspects of Wired/Wireless network diagnostics, troubleshooting, operation and optimization.

Responsibilities:

• Build, Manage and Lead the WLAN Field Service Engineering group to meet quarterly network performance and uptime goals/objectives.
• Test, certify and accept new venue networks in accordance with defined performance standards.
• Maintain network performance standards throughout venue lifecycle through active Network Quality Assurance, and coordination with Network Operations Center for alert/event resolution, threshold definitions, trend analysis and proactive maintenance.
• Diagnose, troubleshoot and repair network quality and outage issues up to designated point of demarcation within venue. Escalate issues to Design Engineering as necessary.
• Maintain on-site vendor contracts/relationships for break/fix support as necessary.
• Recommend, design and implement procedures/systems/tools/practices to optimize Network Break/Fix and Quality Operations.

Requirements:

• Build, Manage and Lead the WLAN Field Service Engineering group to meet quarterly network performance and uptime goals/objectives.
• Test, certify and accept new venue networks in accordance with defined performance standards.
• Maintain network performance standards throughout venue lifecycle through active Network Quality Assurance, and coordination with Network Operations Center for alert/event resolution, threshold definitions, trend analysis and proactive maintenance.
• Diagnose, troubleshoot and repair network quality and outage issues up to designated point of demarcation within venue. Escalate issues to Design Engineering as necessary.
• Maintain on-site vendor contracts/relationships for break/fix support as necessary.
• Recommend, design and implement procedures/systems/tools/practices to optimize Network Break/Fix and Quality Operations.
• Minimum 10 years work experience managing/maintaining an enterprise, retail or service provider access network.
• Minimum 4 years work experience with managing/maintaining high volume complex enterprise class Wi-Fi access networks.
• Minimum 4 years experience leading a technical services or engineering teams.
• Cisco certifications with 3-5 years experience with Cisco based WLAN/LAN hardware.
• Highly skilled in IP / WLAN / Wi-Fi technologies and standards, Cisco IOS/WCS/NCS/LWAPP and ArubaOS/Airwave.
• Working knowledge of RF Test/Survey Equipment: Spectrum Analyzers, Signal Generators, Frequency Counters, Power Meters, etc.
• 1-2 years experience with at least one access controller platform: Mikrotik RouterOS Hotspot, Colubris, Nomadix, Cisco ISG etc.
• Computer proficiency with MS Office, MS Visio, Ekahau Site Survey Pro.
• Excellent written and verbal communication skills.
• Ability to sort and resolve complex technical problems.
• Able to manage multiple priorities in a fast-paced, entrepreneurial environment required.
• Bachelors Degree in Engineering, Computer Science / Information Technology or equivalent demonstrative training/experience.
• Must be able to pass a 10-year background check to be issued a security badge for access to Airport equipment rooms, which are typically installed in non-public areas within the facility.

Nice to haves:

• Internet service provider protocols such as Radius, PPP, PPPoE, IPSec are a plus.
• Linux (Red Hat Enterprise or similar) knowledge.
• Microsoft OS (Server 2003, 2008, Vista, XP, Windows 7).

Location:

Los Angeles, CA

Network Management Systems Engineer

As a Network Management Systems Engineer, you will manage, develop and maintain a comprehensive suite of network monitoring and management tools. This key position will expand Boingo’s ability to assure revenue and maintain service levels through the prompt detection/escalation of outage events, performance degradations and systematic trend analysis across core network sales/provisioning systems, partner networks and Boingo’s managed and owned Wi-Fi networks. This is a highly technical position that will own all aspects of the NMS. The right candidate can also manage/transform business and operational requirements from executive management and NOC staff into functional and efficient technical solutions.

Responsibilities:

• Manage/maintain Boingo’s existing IBM Tivoli NMS. Install service packs, configure Robotic Response Time agents, add new devices, install upgrades/service packs and tune for optimal performance/health of the NNMS.
• Manage Cisco Prime Network Control System to ensure accurate/timely tracking of key network and client performance indicators on the WLAN.
• Develop/produce recurring and ad hoc reporting representing overall system health/availability and SLA adherence as well as spot reports to aid in troubleshooting/trend analysis.
• Manage Splunk server instance and generate trend alerts and reporting based on Splunk’s search language.
• Collaborate with systems engineering group on optimal server/systems event thresholds/triggers and implement throughout the NMS.
• Gather requirements from NOC personnel and Field Engineering on NMS event triggers filtering, processing, and escalation requirements and develop/configure NMS tools to fulfill.
• Maintain event driven collaborative WiKi site to track historical event information, diagnostics process and escalation paths.

Requirements:

• 5 years experience managing and maintaining an enterprise, retail or service provider NMS environment w/ minimum 2 years being IBM Tivoli NMS including Webtop, ISM, Impact, TEP, ITCAM and TCP.
• 5 years systems administration experience in Linux environment.
• Working experience in relational database, SQL and related technologies.
• Familiarity w/ TCP/IP, LAN/WAN networking, DNS and Wi-Fi technologies.
• Intermediate to Expert skills in most of the following: NetSNMP SNMP Agent, Shell scripting, Cacti, Splunk, HTTP and JIRA.
• Excellent written and verbal communication skills.
• Ability to sort and resolve complex technical problems.
• Able to manage multiple priorities in a fast-paced, entrepreneurial environment required.
• Able to be a team player and/or work independently.
• Bachelors Degree in Engineering, Computer Science / Information Technology or equivalent demonstrative training/experience.

Nice to haves:

• Experience setting up and managing kick-start (automated provisioning) environments (by hand, or via Cobbler/Spacewalk/Satellite, a plus.
• Oracle and/or MySQL experience, a plus.
• VMWare vSphere/vCenter experience, a plus.
• Understanding of NAS and SAN topologies (Netapp, Hitachi), a strong plus.
• Experience administering machines behind a load balancer, a strong plus.

Location:

Los Angeles, CA

Senior Billing Systems Engineer

As a Senior Billing Systems Engineer, you will provide leadership for billing development projects and provide tactical and strategic solutions to meet company objectives. You will work closely with Engineering, Finance, Operations and Sales teams. The ideal candidate will have a strong desire to learn and have a willingness to jump in and get things done in a timely manner.

Responsibilities:

• Work with development teams to review system changes and ensure success of maintenance releases.
• Use investigative skills to track down the cause of an issue based on reporting symptoms.
• Use creative thinking to identify short-term as well as long-term strategies.
• Responsible for day to day operations of the billing, customer care and business intelligence technology systems.
• Provide technical and user documentation as needed.

Requirements:

• Must have Oracle BRM experience
• Must have Business Objects Data Management Services experience.
• Must have Telecom billing experience, especially usage based billing.
• 2+ years of designing and developing software systems.
• SQL and Oracle database experience.
• Must have working knowledge of any of the following languages: Perl, C. Java or Ruby.
• Excellent oral and written communications skills.
• B.S. Degree or equivalent experience.

Location:

Los Angeles, CA

Senior Software Engineer

As a Senior Software Engineer (Java), you will be part of a team responsible for maintaining and building a number of Boingo’s core web-based systems. These systems include a variety of JSP/Servlet applications that are responsible for customer acquisition and provisioning, integration with our Billing systems, and internal support tools used by our Customer Service Representatives. This position reports to the Director of Systems Development.

Responsibilities:

• Design and develop enhancements and bug fixes for customer-facing web applications.
• Produce technical and user documentation: design specifications, release notes, user manuals.
• Participate in team design and code reviews.
• Work closely with Product Management team and customers to provide innovative solutions.

Requirements:

• Minimum 1 year of experience with Big Data/NoSQL databases such as mongoDB.
• Minimum 2 - 5 years of web application development experience using Java and JSP. Desired web application framework is Spring MVC.
• Minimum 2 years of experience working in a Linux/UNIX environment.
• Minimum 2 years of SQL development end experience with the following RDBMS: Oracle, MySQL.
• Minimum 1 year of experience with JUNIT, or comparable unit testing frameworks.
• Experience with UML and a working knowledge of Design Patterns (GoF).
• Experience deploying applications within an Apache and Tomcat environment.
• Experience with JavaScript, CSS, and DHTML.
• Experience with source control systems, such as CVS or Subversion.
• Excellent oral and written communications skills.
• Ability to balance short-term requests with long-term product vision.
• Bachelor’s degree in Computer Science, or equivalent experience.

Nice to haves:

• Experience with Eclipse and the Web Tools Platform.
• Experience with JSTL.
• Experience with AJAX-related frameworks like JQuery.
• Experience with Oracle Communications Billing and Revenue Management (BRM - formally Portal Infranet).

Location:

Los Angeles, CA