How will AsYouGo prices change?

Effective October 22, 2008, Boingo will change the price for AsYouGo connects. Boingo AsYouGo customers who connect in North, Central and South America can now enjoy Boingo Wi-Fi at their fingertips for $7.95 USD/$9.95 CDN per day. AsYouGo customers connecting in the Asia Pacific region can use Boingo for $9.95 USD per day. Customers connecting in Europe, the Middle East and Africa can gain access for $19.95 USD per day.

Please note these new daily rates provide 24 hour access for each hotspot location. Connections made from additional locations will result in an additional charge at the daily rate per location.



For a complete list of price changes and currency conversions, please click here [downloadable PDF].

How will Boingo Global prices change?

Effective October 22, 2008, Boingo will change the monthly subscription price for Boingo Global to $59 USD per month. This flat-rate plan now includes up to 2,000 minutes of Wi-Fi each month, with no premium charges, no contracts, and no cancellation fees.

Please note that if the monthly limit of 2,000 minutes per month is exceeded, the account will be suspended until the beginning of the next billing month. Current Boingo Global subscribers will see the new price in their next billing cycle.

For a complete list of price changes and currency conversions, please click here [downloadable PDF].

Do I need Boingo software to connect?

Using Boingo software makes the connection process a breeze. Although it's not necessary to use the Boingo software "GoBoingo", we strongly recommend it.

Most Boingo locations allow members to log on at the hotspot web page. Due to the variety in the layout of these locations' pages, and depending on the location, the login process may differ, GoBoingo bypasses this web page login process and automatically logs you on at ALL Boingo locations.

But GoBoingo does more than just allow you to log onto the worldwide Boingo network, GoBoingo alerts you to the presence of a Boingo Wi-Fi signal. So if you're at a Boingo location, GoBoingo simply pops up and asks if you want to log in. And by the way, it's completely FREE.

To download GoBoingo:

Click Here

For Help logging on without GoBoingo, call customer service at 1-800-880-4117

How do I tell if I'm in a Boingo enabled area?

GoBoingo alerts you to the presence of a Boingo Wi-Fi signal. So if you're at a Boingo location, GoBoingo simply pops up and asks if you want to log in. And by the way, it's completely FREE.

In the rare event that the software does not recognize your current location as a Boingo location, you can simply contact our Boingo Customer Care Advisors who are available 24 x7x365. Contact us by e-mail at support@boingo.com or by phone at 800-880-4117.

Which browsers am I able to use with Boingo?

Boingo will work best with MS Internet Explorer 6.0 or later or Mozilla Firefox 5.0 or later.

Can I use streaming video, video conference or VoIP (Voice over IP) while on the Boingo network?

Yes, these technologies are currently accesible from on the Boingo network.

How do I connect to a banking, financial institution and other secure shopping Internet sites?

Once you're connected at a Boingo location, you will be able to access any of the sites you would normally visit on the Internet.

Who should I contact if I'm having trouble connecting?

Boingo Customer Care advisors are available 24/7/365! For technical issues, account issues or general inquiries regarding our service, you can reach us by e-mail at support@boingo.com or by phone at 800-880-4117.

Which operating systems are compatible with Boingo?

Boingo is compatible with the following operating systems: Windows 98SE, Windows 2000, Windows Me, Windows XP, Mac OS X, Pocket PC (2002 operating system with ARM processor and portrait screen). Compatibility with additional operating systems and platforms is coming soon!

Can I send and receive e-mails using Boingo?

When using any e-mail client (e.g. Outlook, Outlook Express, Eudora) at Boingo locations, you may receive, but not send e-mail. In order to minimize the propagation of SPAM e-mails, Boingo requires that you set your e-mail client to authenticate to your ISPs outgoing SMTP server. You may need to contact your ISP to verify that authentication is supported on their SMTP server. Many ISPs provide a webmail interface which you can use on the Boingo network to access (send and receive) your e-mail.

How do I download the Boingo software?

To download the software: Click here

Why am I unable to connect to the network signal I see in my Boingo window?

There are two reasons you may not be able to connect.

1. Signal strength may be too weak from where you are: Signal strength from the wireless access point may not be strong enough to allow reliable connections. Not every access point provides a signal that is strong enough for customers to connect from a substantial distance. Physical location of the access point also plays a role determining how close you must be for a reliable connection. The wireless access point uses a radio antenna similar to that used by a mobile phone. The available signal strength and associated connection reliability is directly related to your position relative to the access point antenna. The closer you are and the less obstructed your line of vision to the access point, the higher your chances of connection will be. Watch the signal strength indicator at the bottom of the available signals window to tell you when the signal strength is at its strongest.
2. It may not be a publicly available access point: The Boingo software locates local wireless signals and finds not only Boingo signals, but other wireless networks as well. Not every network detected by the software will be a publicly available network. Many companies use wireless networking within their corporate buildings or campuses, but do not grant public access. Many of these networks will not have recognizable names associated with them. This means that you might see a network, but you will not be able to tell who is operating it. In this case you will not be able to successfully make a connection and must search for a public access network.

How can I remove GoBoingo from my pc computer?

Please perform the following steps to uninstall GoBoingo from your Windows operating system.

1. Verify that the Boingo software is not running on your system. If the GoBoingo icon is showing in the System Tray (the part of the task bar near your computer's clock) right-click on this and choose "Exit Boingo".
2. Go to the START menu and select Control Panel.
3. Double click the Add/Remove Programs icon.
4. A list of installed programs will be presented. Choose "GoBoingo", and click on the Remove or Uninstall button.
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