3.2 You are responsible for any charges to your account. If you have questions regarding charges to your account, you should contact us by one of the methods set out in Section 18 below.

3.3 Charges are billed to the credit or debit card you provide during the order process or to your PayPal account. For Services (other than Boingo AsYouGo and Boingo 1HR) that involve an ongoing subscription (each a “Subscription Service”), charges are billed monthly. Any additional usage or services will be billed to the same credit or debit card or PayPal account. Boingo is not responsible for any charges or expenses (e.g., for overdrawn accounts, exceeding credit card limits, insufficient PayPal funds, etc.) resulting from charges correctly billed by Boingo.

3.4 If you do not pay us money you owe us on time (including if any correct charge to your credit or debit card or PayPal account is not authorized), we may suspend or terminate your access to any Service and Boingo reserves the right to pursue any and all legal remedies to collect the amount owed by you. However, charges will continue to be incurred until the account is canceled. We reserve the right to charge interest on all overdue amounts at the rate of 3% per year above the then-current base lending rate of the Bank of England until judgment or sooner payment.

4.1 Once your order is accepted by us, you agree that you cannot cancel it because we take the steps needed to start providing you with the Service immediately. For Subscription Services, you cannot cancel your subscription before the end of the applicable subscription period as detailed in the plan description on the Website, unless the relevant Subscription Service is not in accordance with this Agreement and that entitles you under normal legal rules to terminate your order, or in the circumstances described in i) below where we make significant changes to which you do not agree.

4.2 You should bear in mind that there are security, privacy and confidentiality risks inherent in wireless communications and technology. We do not give any assurances relating to such risks and you acknowledge and agree that you are responsible for all use you make of the Services or any third party network and that, by choosing to use them, you accept those risks. In particular, you should bear in mind that:

• Data transmission over the Internet may encounter non-delivery, mis-delivery or corruption and we do not guarantee that you will not experience this;
• If, in conjunction with any of the Services, we provide you with VPN (virtual private network) functionality, we do not guarantee that the VPN will be secure and other users may be able to detect and/or connect to the VPN; and
• Viruses and other malicious code are common on the Internet and on email. Because we do not control the networks and other equipment that gets you access to the networks, we cannot protect your equipment against viruses and strongly recommend you obtain up-to-date anti-virus and firewall software to protect your equipment. We do not accept any responsibility for any of these risks.

4.3 Your subscription to any Subscription Service will renew automatically (unless we no longer make the relevant Subscription Service available, in which case we will notify you) for another subscription period at the same price and for the same length as the one you originally ordered (unless the price has increased, in which case we will notify you) unless you tell us, by contacting us by one of the methods set out in Section 18 below, before the end of your then-current subscription period that you do not want your subscription to be renewed. If your cancellation notification is received by us at least five business days prior to the end of your then-current subscription period, cancellation will be effective at the end of your then-current subscription period. If your cancellation notification is received by us less than five business days prior to the end of your then-current subscription period, charges to your account may continue until the end of the following subscription period. We will send you a cancellation confirmation email, to confirm when cancellation takes effect.

5.1 The places where Boingo provides the Internet access have a twenty-four (24) hours a day, seven days a week, with the exception of routine stops for maintenance running time.

5.2 The response time for unplanned stops affecting a significant portion of Infrastructure is 4 hours, and the time resolution of the problem will be 12 hours.

5.3 The response time for Planned Downtime not affecting a minor or insignificant Infrastructure is 1 business day and time resolution of the problem will be 3 days

6.1 Your use of any Service may be limited with respect to the number and/or type of devices used to access such Service and/or to the number of minutes used per billing cycle month, as detailed below and in the plan description on the Website. Any reference to “Mobile Devices” means all portable electronic devices, such as cellular telephones, tablets and mp3 players, portable electronic gaming devices, cameras and VoIP handsets, but does not include laptop and notebook computers. Mobile Devices, laptop and notebook computers are referred to collectively as “Devices”. If you exceed the Device number and/or type limit and/or usage limit, then we may, in our discretion, suspend your account until the next billing cycle month, terminate your account, or charge additional fees. We will notify you of such additional fees before you incur them.

6.2 BOINGO GLOBAL. The Boingo Global subscription is limited to 2,000 minutes of use of the Services during any billing cycle month. If you use more than 2,000 minutes of Services in any billing cycle month, then we may suspend your account until the next billing cycle month, or terminate your Boingo Global account at our discretion.

6.3 In addition, Your use of the Services may be limited with respect to the number and type of devices used to access the Services based on the chart below.

• BOINGO UK AND IRELAND:
  • Device(s). Two (2) total Devices included. Access for additional Devices may be purchased for an additional monthly fee. Maximum 5 Devices per account.
  • Authorized User(s). Account holder and the owner(s) of any Authorized devices on the account.
• BOINGO EUROPE PLUS:
  • Device(s). Two (2) total Devices included. Access for additional Devices may be purchased for an additional monthly fee. Maximum 5 Devices per account.
  • Authorized User(s). Account holder and the owner(s) of any Authorized devices on the account.
• BOINGO Asia Pacific:
  • Device(s). Up to two (2) Devices included. Access for additional Devices may be purchased for an additional monthly fee. Maximum 5 Devices per account.
  • Authorized User(s). Account holder and the owner(s) of any Authorized devices on the account.
• BOINGO GLOBAL:
  • Device(s). Four (4) total Devices allowed.
  • Authorized User(s). Account holder and the owner(s) of any Authorized devices on the account.
• BOINGO ASYOUGO:
  • Device(s). No limit, but you will incur additional charges for each additional Device you use beyond the first.
  • Authorized User(s). No limit.
• BOINGO 1HR:
  • Device(s). No limit, but you will incur additional charges for each additional Device you use beyond the first.
  • Authorized User(s). No Limit.
• BOINGO MOBILE:
  • Device(s). Two (2) total Mobile Devices allowed.
  • Authorized User(s). Account holder only.
• BOINGO WI-FI CREDITS:
  • Device(s). Service is limited to the Device upon which you purchased your credit(s).
  • Authorized User(s). No Standard contract conditions;

You can contact Boingo’s Customer Care Department, including if you have any enquiry or complaint concerning any Service, the Website and/or the Software or wish to cancel your subscription to any Subscription Service, by writing to us at:

Boingo Wireless, Inc. Customer Care Department 10960 Wilshire Blvd. 23rd Floor Los Angeles, CA 90024 USA

Concourse Communications UK, Ltd., trading as Boingo Building 3 566 Chiswick High Road London W4 5YA United Kingdom

By telephoning us (lines are open 24/7)

North America 1-800-880-4117

China 400-881-1290

Germany 0-800-589-3724

India +1-1310-405-8806

Italy +39 800-917-980

Japan

Softbank Telecom 0061-010-800-8804-1170

KDD 001-010-800-8804-1170

NTT 0033-010-800-8804-1170

US-based carriers +1-800-8804-1170

Portugal +351 800-208-821

Thailand

Domestic Toll Free 001-800-441-7844

United Kingdom

Local 0-203-450-6554

Free Phone 0-800-032-6793

US-based carriers +1-800-880-4117 (charges by mobile provider will vary)

All others 00+1 800-880-4117