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FAQs

Why am I unable to connect to this network signal that I can see in my Boingo® window?

Signal strength may be too weak from where you are:
Signal strength from the wireless access point may not be strong enough to allow reliable connections. Not every access point provides a signal that is strong enough for customers to connect from a substantial distance. Physical location of the access point also plays a role determining how close you must be for a reliable connection to occur. The wireless access point is a radio antenna similar to the cellular systems with which we've become so familiar. The available signal strength and associated connection reliability is directly related to your position relative to the access point antenna. The closer you are an the less obstructed your line of vision to the access point, the higher your chances of success will be. Watch the signal strength indicator at the bottom of the available signals window to tell you when the signal strength is at its strongest.


It may not be a publicly available access point:
The Boingo® software "sniffs" local wireless signals, and finds not only Boingo signals, but other wireless networks, as well. Not every network detected by the software will be a publicly available network. Many companies will be using wireless networking within their corporate buildings or campuses, but will not grant public access. Many of these networks will not have recognizable names associated with them. This means that you might see a network, but you will not be able to tell who is operating it. In this case you will not be able to successfully make a connection and must search for another network that does have public access.


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Related FAQ Topics

· Does Boingo® work with VoIP, streaming video, etc.?
· How do I connect to secure sites?
· Download the Software
· Contacting Support


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