FAQs

Why use the Boingo Wireless^® authenticated mail server?:
In an effort to eliminate abuse of computer resources by SPAMmers (those parties who bombard the Internet with large quantities of unsolicited e-mail), all ISP’s have established a policy of blocking the SMTP relaying of all unauthenticated e-mail originating from outside of their domain. The impact to the traveling user is that if you do not use webmail or dial directly into your ISP, you will not be able to send e-mail using your normal methods.

By using the authenticated mail server, you can submit electronic mail from your laptop or other sites anywhere on the Internet. Mail will be accepted for relay to any site, so long as you are authenticated using your Boingo Wireless^® user name and password.

To take advantage of the authenticated mail server provided by Boingo Wireless^®, your e-mail client will need to be configured for use with the Boingo^® authenticated mail server. See the configuration instructions below for the client you are using.

Note for MS Outlook users: If you are using MS Outlook you will need to determine if it has been installed for Service use or for Account use. To do this, click on Tools from the menu bar and check whether the word "Accounts" or the word "Services" appears in the menu. Either word will usually appear third from the bottom of the menu.

Directions for setting up your e-mail client:

Microsoft Outlook (using "Accounts")
Microsoft Outlook (using "Services")
Microsoft Outlook Express
Netscape Mail for Netscape 6

How to configure MS Outlook Express or Outlook (using "Accounts") for use with the Boingo Wireless^® authenticated mail server:
1. Open Outlook Express or MS Outlook. 
2. From the Tools menu, select Accounts... (If you see the word "Services" instead of "account," see the directions for MS Outlook Using Services below.) 
3. Click on the Mail tab. 
4. Click on the Add button to the right.
5. Choose Mail from the list. 
6. In the Display Name box, type in your name. 
7. Press the Next button at the bottom. 
8. Select I already have an e-mail address I would like to use.
9. In the E-mail address box, type in your e-mail address. 
10. Press the Next button at the bottom. 
11. For the Incoming Mail Server selection, type in your incoming mail server name as specified by your ISP or employer. 
12. For the Outgoing Mail Server selection, please type in "mail.boingo.com" .
13. Press the Next button at the bottom. 
14. In the Account Name field, type in your logon name for your e-mail service. 
15. In the Password field, please type in the password for you to logon to your e-mail account. 
16. Press the Next button at the bottom. 
17. Click the Finish button. 
18. Select your new e-mail account in the Account list. 
19. Click the Properties button. 
20. In the Mail Account selection, type in "Send using Boingo^® server", (or something similar so that you will be able to recognize this later). 
21. In the Name field, type in your name. 
22. In the Organization field, type in your company name. (Optional) 
23. In the E-mail Address field, type in your E-mail address 
24. In the Reply Address field, type in the E-mail address you would like people to reply to. (Optional) 
25. Click on the Servers tab. 
26. In the Outgoing Mail (SMTP) field, type "mail.boingo.com". 
27. In the Outgoing Mail Server section, select My server requires authentication. 
28. Click the Settings button in the Outgoing Mail Server section. 
29. Select the Log on Using option. 
30. In Account Name, put your Boingo username. 
31. Check Remember Password. (Optional) 
32. Put your Boingo password in Password. (Optional) 
33. Ensure Logon Using Secure Password Authentication is NOT checked. 
34. Click OK. 
35. Select the Advanced tab. 
36. Set the Outgoing (SMTP) setting to 25. 
37. Ensure the option right below that, this server requires a secure connection (SSL), is NOT checked. 
38. Click OK. 
39. In the mail account Properties window, click OK. 
40. You may need to restart your e-mail program to use Authenticated SMTP. 

To send mail using your new configuration:
1. Click on Tools in the top menu of Outlook Express
2. Select Send and Receive, then "Send using Boingo Server".

How to configure MS Outlook (using "Services") for use with the Boingo Wireless authenticated mail server:
1. Open Outlook. 
2. From the Tools menu, choose Services. 
3. Click on the ADD button. 
4. Select Internet e-mails from the list.
5. Click the O.K. button. 
6. In the mail account selection, type, "Send mail using Boingo" (or something else that will help you recognize it later). 
7. In the name field, type in your name. 
8. In the organization field, type in your company name. (Optional) 
9. In the e-mail address field, type in your E-mail address. 
10. In the reply address field, type in the E-mail address you would like people to reply to. (Optional -- this is normally left blank)
11. Click on the Servers tab. 
12. In the Outgoing mail (SMTP) field, type "mail.boingo.com" 
13. In the Outgoing Mail Server section, select My server requires authentication.
14. Click the Settings button in the Outgoing Mail Server section. 
15. Select the Log on using option. 
16. In Account Name, put your Boingo username. 
17. Select Remember Password (Optional). 
18. Put your Boingo password in Password (Optional).
19. Ensure Logon Using Secure Password Authentication is NOT checked. 
20. Click OK. 
21. Choose the Advanced tab. 
22. Set the Outgoing (SMTP) setting to 25. 
23. Ensure the option right below that, this server requires a secure connection (SSL), is NOT checked. 
24. Click OK. 
25. In the Services windows, click OK. 
26. Restart Outlook to use Authenticated SMTP you have configured the outgoing mail server.

To send mail using your new Outlook configuration:
1. Click on Tools in the top menu of Outlook.
2. Choose Send/Receive.
3. Choose Send mail using Boingo.

How to configure Netscape Mail for Netscape 6

1. Open Netscape Mail for Netscape 6.
2. Click on Edit, then Mail & Newsgroup Account Settings. A window will pop up bearing the same name.
3. Highlight Outgoing Server (SMTP).
4. Click the Advanced button. A small dialog box will appear.
5. Choose to Add a server.
6. Make sure that Use name and password is selected.
7. In the field Server Name, put mail.boingo.com
8. In User Name put your Boingo username.
9. For Use secure connection (SSL), you can leave either When available or Never.
10. Click OK to exit the Advanced Outgoing Server (SMTP) Settings window.
11. Click OK to close out of Mail & Newsgroup Account Settings.

Send e-mail as normal.

Note: It is sometimes necessary to set the Boingo Authenticated server as the Default to get it to work the first time it is used. After that, you would want to return your normal SMTP server to default again. To set mail.boingo.com as default:

1. Open Netscape Mail.
2. Click on Edit, then Mail & Newsgroup Account Settings.
3. Highlight Outgoing Server (SMTP).
4. Click the Advanced button.
5. Highlight mail.boingo.com and click on Set Default.
6. (To reverse these settings, follow steps 1-5, but in step 5, highlight your normal mail server.)

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