Boingo Support

24-hour support, every day of the year

Boingo Wireless is committed to delivering the best Wi-Fi hotspot experience possible. That's why we offer customer care and technical assistance 24 hours a day, 365 days a year, by phone or email.

To speak to a Boingo Customer Service Representative, call us toll free: US and Canada: 800-880-4117; Mexico: 001-877-348-8201; International: 00.800.2646.4646. Boingo Customer Care is available 24/7/365.

For Billing, Account or Cancellation issues, please call us at 800-880-4117.

You can also e-mail us at:

Washington State Ferries Status

CLICK HERE for network status.

Manage Your Boingo Account Online at my.boingo.com

CLICK HERE to log in.

Forgot your password? Click here.

  • Get receipts – NEW!
  • Retrieve your Password – NEW!
  • Reset/Change your password
  • View your Wi-Fi usage
  • Get details on your service plan
  • Update billing information

Online Technical Support

Boingo Software: Download the latest version of the Boingo software for PC, Macintosh, and smartphone.

Frequently Asked Questions

Boingo has created FAQs to help you solve many common problems.

 
 

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“Boingo now runs vastly more large-scale commuter and business traveler nodes than the next largest operator in the space worldwide.” -Wi-Fi Networking News