Boingo Support

24-hour support, every day of the year

We are committed to making sure your Boingo experience is excellent, regardless of the time of day or night. That's why we offer customer care and technical support 24 hours per day, 7 days per week, 365 days per year, by phone or email. We look forward to helping you whenever you need us.

Phone Support

North America 1-800-880-4117
China 400-881-1290
Germany 0-800-589-3724
India +1-1310-405-8806
Italy 800-91-7980
Japan
Softbank Telecom 0061-010-800-8804-1170
KDD 001-010-800-8804-1170
NTT 0033-010-800-8804-1170
US-based carriers +1-800-8804-1170
Portugal 800 208821
Thailand
Domestic Toll Free 001-800-441-7844
Shared Cost 800-2646-4000 (subject to availability)
United Kingdom
Local 0-203-450-6554
Free Phone 0-800-032-6793
(charges by mobile provider will vary)
US-based carriers +1-800-880-4117
All others 00-800-2646-4646

Email Support

Manage Your Boingo Account Online at my.boingo.com

CLICK HERE to log in and manage your account.

  • Get receipts
  • Reset your password
  • View your Wi-Fi usage
  • Get details on your service plan
  • Update billing information

CLICK HERE if you forgot your password. Don’t worry, you can just reset it!

Frequently Asked Questions

Check out our FAQs to answer many common questions.

Washington State Ferries Status

CLICK HERE for network status.

XCom Axcess

For support related to XCom Axcess, please visit www.xcomglobal.com