Tag Archives: social media

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October is one of my favorite months with the Exceeding Expectations kids.  As you all know, our top priority for the kids is, and always will be, education. That said, every October we participate in two athletic events that I feel are significant in laying the groundwork necessary for them to be successful in the academic world and in their adult lives.  The first of these events is the Challenged Athletes Foundation (CAF) triathlon, aptly called “The Best Day in Triathlon.” Here’s a brief overview from their website:  “In 1994, three friends started a triathlon fundraiser to help one man regain his independence after a tragic accident left him a quadriplegic. From one came many, and Challenged Athletes Foundation (CAF) took root in the belief that sports and an active lifestyle are a pathway to more in life. Since that fundraiser 25 years ago, CAF has been committed to breaking the financial barrier that individuals with physical challenges face to participate in sports and live a healthy and active lifestyle.”  Participating alongside challenged athletes in a very tough race gives our kids an additional perspective on their own lives. The racers on the course with them face obstacles that they

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Boingo and Friends at BlogWorld Expo LA 2011 [Photos]

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This week, we’re reuniting with Boingo friends and meeting new ones at BlogWorld Los Angeles. If you’re here and we haven’t had the pleasure of your company, give us a holler on Twitter (@boingo) or look for Baochi and Lauren (pictured above with travel blogger Gary Arndt) of our social media team. They’re giving away gifts of free Boingo Wi-Fi — while they last! So hunt ’em down and introduce yourself! Check out our video:

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Meet a Few of Boingo’s Superfans on Facebook


Here at Boingo, we aim to design our Wi-Fi service and apps around the best customer experience possible. That’s why social media engagement is so central to our efforts — the customer feedback on social networks helps to guide us on improving and updating our offerings. Since our community shares common interests in travel and technology, we also strive to curate interesting conversations on those topics. Obviously, the success of these initiatives relies heavily on community participation, which is why it warms our hearts when members converse regularly with us via Twitter, Facebook, LinkedIn, Flickr, YouTube and the Hotspot blog. To express our gratitude, we honor two individuals each month — one via Twitter and one via Facebook — as superfans of the month. Join our social communities today and let us get to know YOU as a Boingo superfan! Meet Boingo’s superfans on Facebook. We are so thankful for the great conversation and support from our superfan community! Adi Wresniyandaka Senior Principal IT Consultant Charity of choice: Elizabeth Glaser Pediatric AIDS Foundation Best city to Boingo: Tie between San Francisco, California and Minneapolis, Minnesota Favorite tech quote: “There are two major products that come out of Berkeley: LSD and UNIX. We don’t

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Frank Eliason: the Pioneer Behind Customer Support on Twitter


I have to admit, I was at first a little star struck by Frank Eliason. After all, as the person who established a new customer support paradigm on Twitter for Comcast, he’s a celebrity among the Twitterati. But when I met Frank at BlogWorld last month, he was just as nice as can be. The next time I saw him, he was leading a conference panel about customer support via social media. I’ve been a fan ever since. A lot has changed since Frank first introduced the concept of customer service on Twitter in April of 2008. Now, many companies (including Boingo) view Twitter, Facebook, etc. as important channels for interacting with valued customers. See what you started, Frank? 😉 Unsurprisingly, Frank travels a good deal. Below are a few of this travel tips: When you travel, what is the one item you always take with you? I can’t narrow it down to just one item! I always pack the same things: iPhone, Netbook, laptop, wireless cards, toiletries and clothes. With all my electronics, you may not want to stand behind me in the security line, but rest assured I tend to be fast. What are you listening to your

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Young Woman Survives Cancer and Becomes Humanitarian Globetrotter


In support of cancer awareness in general (October is Breast Cancer Awareness month), we interviewed survivor extraordinaire, Meaghan Edelstein. Two years ago, at age 28, Meaghan was diagnosed with stage 3B cervical cancer and told her chances of survival were slim. But she waged a victorious battle against the illness and then went on to establish Spirit Jump, a “grassroots non-profit organization with a mission to provide hope and comfort” to those battling cancer. During her own ordeal, Meaghan was so comforted by the “uplifting cards and inspirational gifts” that she has duplicated this experience for other cancer victims through Spirit Jump. Meaghan, yours is a remarkable story of survival against the odds and we toast to your continued health! Good luck as you travel around the globe dispensing comfort to others battling cancer. Here are a few of Meaghan’s travel tips: 1. Is there a gadget you can’t live without? I cannot live without my iPhone! Spirit Jump runs 100% through social media and email. We have people all over the world trying to connect with us and that means at all hours of the day. With my iPhone I can stay connected no matter where I am or