Tag Archives: LinkedIn

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It’s time to celebrate—Boingo style! We’ve been awarded our eighth Global Traveler award for “Best WiFi Service” and to celebrate we’re kicking off 8 Days of Giveaways to give our awesome fans the chance to win a VIP travel tech kit. This kit is loaded with all the tech essentials you need on the go—like earbuds, a phone charger, flash drive and of course free Boingo Wi-Fi for a year with access to more than a million hotspots around the globe. Join in on the celebration! To enter our 8 Days of Giveaways, head to Twitter and simply tweet @boingo what YOU are celebrating this year using the hashtag #BoingoCelebr8. Whether it’s a milestone birthday, a big client win, running your first marathon or something else, we want to hear your reason for raising a glass. Boingo’s 8 Days of Giveaways will run December 8-15, 2017. One winner will be announced each day.    

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Meet a Few of Boingo’s Superfans on Twitter


Here at Boingo, we aim to design our Wi-Fi service and apps around the best customer experience possible. That’s why social media engagement is so central to our efforts — the customer feedback on social networks helps to guide us on improving and updating our offerings. Since our community shares common interests in travel and technology, we also strive to curate interesting conversations on those topics. Obviously, the success of these initiatives relies heavily on community participation, which is why it warms our hearts when members converse regularly with us via Twitter, Facebook, LinkedIn, Flickr, YouTube and the Hotspot blog. To express our gratitude, we honor two individuals each month — one via Twitter and one via Facebook — as superfans of the month. Join our social communities today and let us get to know YOU as a Boingo superfan!

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Meet a Few of Boingo’s Superfans on Facebook


Here at Boingo, we aim to design our Wi-Fi service and apps around the best customer experience possible. That’s why social media engagement is so central to our efforts — the customer feedback on social networks helps to guide us on improving and updating our offerings. Since our community shares common interests in travel and technology, we also strive to curate interesting conversations on those topics. Obviously, the success of these initiatives relies heavily on community participation, which is why it warms our hearts when members converse regularly with us via Twitter, Facebook, LinkedIn, Flickr, YouTube and the Hotspot blog. To express our gratitude, we honor two individuals each month — one via Twitter and one via Facebook — as superfans of the month. Join our social communities today and let us get to know YOU as a Boingo superfan! Meet Boingo’s superfans on Facebook. We are so thankful for the great conversation and support from our superfan community! Adi Wresniyandaka Senior Principal IT Consultant Charity of choice: Elizabeth Glaser Pediatric AIDS Foundation Best city to Boingo: Tie between San Francisco, California and Minneapolis, Minnesota Favorite tech quote: “There are two major products that come out of Berkeley: LSD and UNIX. We don’t

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Social Media For Business: A Marketing or Customer Care Strategy?


There seems to be growing debate among businesses over whether to use social media as a marketing or customer care channel. While I can’t speak to what’s best for other organizations, I’ll share with you what seems to work for Boingo and our customers. Boingo’s social media efforts are geared primarily at providing support to customers. We’re in the business of keeping people online. If our customers encounter difficulty, we want to know and we want to fix it. It’s that simple for us. Customers contact us by phone, email, and increasingly via Twitter and Facebook. We want to be where our customers are so, for example, if they choose to tweet to us for help, they can count on us to tweet a reply. When we’re not answering questions or troubleshooting via our social media channels, we’re secondarily focused on having a conversation with our community. Since Boingo customers are predominantly travelers and/or tech enthusiasts, we post news about travel and technology. We’re often delighted by the conversations and debates spurred by these news items. On occasion, we use Twitter, Facebook and LinkedIn to post news about Boingo, e.g., new hotspot locations, partnerships, software updates, product integrations and most

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Need to Reach Boingo? Send Us a Tweet!


With 300 million people on Facebook, 8 million daily visitors on Twitter, and 40 million members on LinkedIn, social media is now the #1 online activity in the world (over porn). Just imagine the number of conversations taking place at any given time as people keep in touch with friends and family, share information, and express themselves. But social media is no longer just about making conversation; it has become an important channel for customers to communicate with companies. According to a recent USA Today article, 58% of survey respondents said if they tweeted about a bad experience, “they would like the company to respond to their comment.” Frankly, it surprises me that *only* 58% of Twitterers expect to be heard when they have a complaint. The fact is, many of you are reaching out to Boingo via social media sites, and our goal is to respond to all of you. Here are some examples of how we’ve got our ear to the social media ground: A customer at the airport had trouble connecting to Boingo on his smartphone and tweeted about it. We responded and determined (yes, in 140 characters) that the user needed to update his Boingo Mobile