Tag Archives: customers

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October is one of my favorite months with the Exceeding Expectations kids.  As you all know, our top priority for the kids is, and always will be, education. That said, every October we participate in two athletic events that I feel are significant in laying the groundwork necessary for them to be successful in the academic world and in their adult lives.  The first of these events is the Challenged Athletes Foundation (CAF) triathlon, aptly called “The Best Day in Triathlon.” Here’s a brief overview from their website:  “In 1994, three friends started a triathlon fundraiser to help one man regain his independence after a tragic accident left him a quadriplegic. From one came many, and Challenged Athletes Foundation (CAF) took root in the belief that sports and an active lifestyle are a pathway to more in life. Since that fundraiser 25 years ago, CAF has been committed to breaking the financial barrier that individuals with physical challenges face to participate in sports and live a healthy and active lifestyle.”  Participating alongside challenged athletes in a very tough race gives our kids an additional perspective on their own lives. The racers on the course with them face obstacles that they

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A Special Boingo Customer Event at the Washington State Ferries

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Boingo is in the business of keeping you connected, and (in case you haven’t noticed) we crave connections with our community. That’s why we’re on social networks like Twitter and Facebook taking in your feedback, troubleshooting any hiccups and curating discussions about travel and tech. But the best is when we meet and thank our customers in person. And that’s exactly what we’ve been doing at the Washington State Ferries this week. Today (Thursday, 11/17/2011) is the final and biggest day of our customer celebration event at the Washington State Ferries. We’re giving away goodies that include complimentary Wi-Fi passes, free coffee, Boingo schwag, and more. Find us at the Colman Dock from 8:30AM – 5:30PM today, Thursday the 17th. Come by and give us a chance to shower you with appreciation. And of course, we’re all ears for feedback or troubleshooting requests. As always, thank you for being a Boingo customer.

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Zagat Guide Re-Defines Rules of Dining Etiquette


Tim Zagat, co-founder of dining and entertainment Zagat guides, says it’s time to establish new dining etiquette. As we read through the list, we keep wondering: how do these rules apply in different countries worldwide? Seasoned travelers, what are some region-specific dining etiquette that you’ve encountered? Here’s a summary of Zagat’s “10 New Rules of Dining Etiquette:” Men and women deserve equal service quality. According to Zagat, most diners  think men receive better service because they’re perceived as the bill payers. The person who invites pays the bill unless an agreement made in advance says otherwise. Whoever is ready first orders first. The Emily Post tradition is women order first. Fiddling with any gadget (e.g., a smartphone) is bad manners. Do not bring children to non-relevant restaurants (e.g., romantic places). Dress casually, the way they do in Los Angeles. Let the restaurant know if you can’t make it for a reservation. Enjoy yourself, but don’t overstay if there’s a line of people waiting to dine. Chivalry is dead except for the act of door-opening: men should open doors and women should let them. Customers should expect good food and service. Short of that, they have every right to be disappointed and tell all