Tag Archives: customer service

Featured Article

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October is one of my favorite months with the Exceeding Expectations kids.  As you all know, our top priority for the kids is, and always will be, education. That said, every October we participate in two athletic events that I feel are significant in laying the groundwork necessary for them to be successful in the academic world and in their adult lives.  The first of these events is the Challenged Athletes Foundation (CAF) triathlon, aptly called “The Best Day in Triathlon.” Here’s a brief overview from their website:  “In 1994, three friends started a triathlon fundraiser to help one man regain his independence after a tragic accident left him a quadriplegic. From one came many, and Challenged Athletes Foundation (CAF) took root in the belief that sports and an active lifestyle are a pathway to more in life. Since that fundraiser 25 years ago, CAF has been committed to breaking the financial barrier that individuals with physical challenges face to participate in sports and live a healthy and active lifestyle.”  Participating alongside challenged athletes in a very tough race gives our kids an additional perspective on their own lives. The racers on the course with them face obstacles that they

Recent Articles

Nashville Airport Wins 2011 Best Airport Concessions Program — Hooray!

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Congratulations to Nashville International Airport (BNA) for winning the 2011 Richard A. Griesbach Award of Excellence, an annual ACI-NA accolade that recognizes the best overall airport concessions program! Airports Council International-North America (ACI-NA) evaluates airports in Canada and the U.S. across seven concession categories, including food, retail, and customer service. There are three winners in each category but only one victor for the best overall airport concessions program. We’re thrilled for Nashville Airport — and not just because Boingo manages the Wi-Fi network there. Through our frequent visits to BNA, we’ve experienced for ourselves the all-around awesomeness of the airport’s concessions. We’ve indulged in Memphis-style barbecue at the award-winning Neely’s Bar-B-Que, and we’ve sipped on cocktails during music performances at Tootsie’s Orchid Lounge. Live music, in fact, is what makes BNA extra-special: their “Arts at the Airport” program features a full calendar of live jazz, blues, and good ole country music. The program also showcases a revolving collection of visual arts. Additional nice touches are BNA’s health clinic and green initiatives. We could spend all day exploring the gems at Nashville Airport. Congratulations, BNA team! We’re honored to manage your Wi-Fi service. P.S. If your gadgets are low on battery power, Boingo’s got you covered with charging stations

Recent Articles

The Crew Lounge Interviews Boingo Wireless

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Flight attendant and Boingo superfan Sara Keagle invited us to join her and fellow flight attendant, Mimi, on their travel podcast series, The Crew Lounge. We had a hoot of a time chatting with the two travel veterans about everything from Boingo social media customer care, plane passengers behaving badly, to forging friendships on Twitter. Listen to the podcast for travel insights, airplane shenanigans and witty flight attendant banter. If you enjoy the experience as much as we did, be sure to download their free shows. Thanks to Sara, Mimi and the UPGRD team for having us a guest!