Tag Archives: customer care

Featured Article

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October is one of my favorite months with the Exceeding Expectations kids.  As you all know, our top priority for the kids is, and always will be, education. That said, every October we participate in two athletic events that I feel are significant in laying the groundwork necessary for them to be successful in the academic world and in their adult lives.  The first of these events is the Challenged Athletes Foundation (CAF) triathlon, aptly called “The Best Day in Triathlon.” Here’s a brief overview from their website:  “In 1994, three friends started a triathlon fundraiser to help one man regain his independence after a tragic accident left him a quadriplegic. From one came many, and Challenged Athletes Foundation (CAF) took root in the belief that sports and an active lifestyle are a pathway to more in life. Since that fundraiser 25 years ago, CAF has been committed to breaking the financial barrier that individuals with physical challenges face to participate in sports and live a healthy and active lifestyle.”  Participating alongside challenged athletes in a very tough race gives our kids an additional perspective on their own lives. The racers on the course with them face obstacles that they

Recent Articles

Got a Question About Your Boingo Account? We Have Answers!

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Are you a Boingo subscriber, AsYouGo user, or thinking about signing up? Do you have questions about our services and billing policies? Read on for some of our FAQs and a “cheat sheet” on how to reach our Customer Care representatives by phone, email and social media. Continue reading

Recent Articles

Our Apologies: Clearing Confusion Around Closing Inactive Accounts

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As part of our ongoing data maintenance this weekend, we closed a batch of inactive accounts that hadn’t been used to connect or billed for usage in at least 18 months.* This is a regularly scheduled process we use to reduce the amount of personal data being held in our databases (for security/privacy purposes) and to release unused usernames back into the pool for use by new, active customers (convenience). Continue reading