Tag Archives: companies

Featured Article


Boingo helps the world stay connected. Over our 15+ year history, we’ve achieved many milestones to bring people connectivity, whenever they want, wherever they go. We are now tackling our next endeavor—creating the converged network of the future where licensed and unlicensed spectrum coexist. Convergence makes the connected world of tomorrow possible and is central to unlocking new opportunities, from smart cities and IoT to smart homes, autonomous vehicles and more. To share our vision, Dr. Derek Peterson, Boingo CTO, presents the following manifesto, which calls for convergence. Go here to view, download and print your Convergence Manifesto.

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Need to Reach Boingo? Send Us a Tweet!


With 300 million people on Facebook, 8 million daily visitors on Twitter, and 40 million members on LinkedIn, social media is now the #1 online activity in the world (over porn). Just imagine the number of conversations taking place at any given time as people keep in touch with friends and family, share information, and express themselves. But social media is no longer just about making conversation; it has become an important channel for customers to communicate with companies. According to a recent USA Today article, 58% of survey respondents said if they tweeted about a bad experience, “they would like the company to respond to their comment.” Frankly, it surprises me that *only* 58% of Twitterers expect to be heard when they have a complaint. The fact is, many of you are reaching out to Boingo via social media sites, and our goal is to respond to all of you. Here are some examples of how we’ve got our ear to the social media ground: A customer at the airport had trouble connecting to Boingo on his smartphone and tweeted about it. We responded and determined (yes, in 140 characters) that the user needed to update his Boingo Mobile