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It’s an exciting day to be in Wi-Fi! Today, Google announced Project Fi, a new wireless service that will mix traditional cellular service (provided by Sprint and T-Mobile) with Wi-Fi service (free and open public hotspots). “Wherever you’re connected to Wi-Fi — whether that’s at home, your favorite coffee shop or your Batcave — you can talk and text like you normally do,” wrote Nick Fox, Google’s vice president of communications products, in a blog post. “If you leave an area of Wi-Fi coverage, your call will seamlessly transition from Wi-Fi to cell networks so your conversation doesn’t skip a beat.” Google’s move into a Wi-Fi based wireless service helps prove once again that the “Wi-Fi First” world is a reality. There is now more mobile data traffic on Wi-Fi than cellular, and that is expected to accelerate over the next several years. Wi-Fi First products that were being led by start-ups like Republic Wireless and FreedomPop are now amplified by heavyweights such as Cablevision and T-Mobile. With Google and Project Fi jumping in to the mix, it is clear that the separation of cellular and Wi-Fi is now gone. By enabling seamless connectivity between cellular and Wi-Fi – like

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Need to Reach Boingo? Send Us a Tweet!


With 300 million people on Facebook, 8 million daily visitors on Twitter, and 40 million members on LinkedIn, social media is now the #1 online activity in the world (over porn). Just imagine the number of conversations taking place at any given time as people keep in touch with friends and family, share information, and express themselves. But social media is no longer just about making conversation; it has become an important channel for customers to communicate with companies. According to a recent USA Today article, 58% of survey respondents said if they tweeted about a bad experience, “they would like the company to respond to their comment.” Frankly, it surprises me that *only* 58% of Twitterers expect to be heard when they have a complaint. The fact is, many of you are reaching out to Boingo via social media sites, and our goal is to respond to all of you. Here are some examples of how we’ve got our ear to the social media ground: A customer at the airport had trouble connecting to Boingo on his smartphone and tweeted about it. We responded and determined (yes, in 140 characters) that the user needed to update his Boingo Mobile