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This guest post is authored by Jeremy Mintz, Boingo’s summer marketing intern and Junior at Tulane University. To tell you the truth, I was a little worried. Never have I taken on responsibility like this before. But while I write in sadness as my internship comes to a close, I am happy to report that I have truly come a long way. I have learned so much this summer at Boingo, not only about marketing and the workplace in general, but about myself. Aside from individual projects and assignments that I’ve gained tremendous experience from, perhaps the most captivating part has been witnessing how the business comes together through meticulous collaboration and teamwork. A prime example of this was the Hackathon, a marathon style event that saw engineers team up with marketers and HR specialists join forces with finance gurus in an attempt to create an idea that could catapult the business forward. I was able to be a part of it by acting as an ambassador, along with Spencer Johnson, with whom I forged a friendship throughout the event that kept us at the office well beyond normal work hours. Although I did not contribute to a team, I

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Need to Reach Boingo? Send Us a Tweet!


With 300 million people on Facebook, 8 million daily visitors on Twitter, and 40 million members on LinkedIn, social media is now the #1 online activity in the world (over porn). Just imagine the number of conversations taking place at any given time as people keep in touch with friends and family, share information, and express themselves. But social media is no longer just about making conversation; it has become an important channel for customers to communicate with companies. According to a recent USA Today article, 58% of survey respondents said if they tweeted about a bad experience, “they would like the company to respond to their comment.” Frankly, it surprises me that *only* 58% of Twitterers expect to be heard when they have a complaint. The fact is, many of you are reaching out to Boingo via social media sites, and our goal is to respond to all of you. Here are some examples of how we’ve got our ear to the social media ground: A customer at the airport had trouble connecting to Boingo on his smartphone and tweeted about it. We responded and determined (yes, in 140 characters) that the user needed to update his Boingo Mobile