Tag Archives: companies

Featured Article


Like many parents with school-age kids, you’ll find me most weekends at a neighborhood park or in the bleachers rooting for my son’s teams. Last week I was at my older son’s lacrosse game (go Seahawks!) with my younger son in tow. The little guy isn’t exactly the biggest lacrosse fan, but as luck would have it, there was a Time Warner Cable Passpoint Wi-Fi signal at the park, so he was able to get online with his tablet to pass the time. Thanks to a roaming agreement with Time Warner Cable, Boingo subscribers can now access more than 50,000 Wi-Fi hotspots just like the one at the park – absolutely free. And because it was Passpoint-enabled, my son got connected automatically, without the need for a login password or special software. Passpoint is to Wi-Fi what peanut butter is to jelly. Quite simply, Passpoint is new technology that streamlines the process of getting online. No more searching for a signal or fumbling with login screens. Passpoint does all that work for you. It finds and connects to Passpoint-enabled Wi-Fi signals automatically. What’s more, Passpoint offers built-in security, which protects you on open Wi-Fi signals. And it delivers speeds that

Recent Articles

Need to Reach Boingo? Send Us a Tweet!


With 300 million people on Facebook, 8 million daily visitors on Twitter, and 40 million members on LinkedIn, social media is now the #1 online activity in the world (over porn). Just imagine the number of conversations taking place at any given time as people keep in touch with friends and family, share information, and express themselves. But social media is no longer just about making conversation; it has become an important channel for customers to communicate with companies. According to a recent USA Today article, 58% of survey respondents said if they tweeted about a bad experience, “they would like the company to respond to their comment.” Frankly, it surprises me that *only* 58% of Twitterers expect to be heard when they have a complaint. The fact is, many of you are reaching out to Boingo via social media sites, and our goal is to respond to all of you. Here are some examples of how we’ve got our ear to the social media ground: A customer at the airport had trouble connecting to Boingo on his smartphone and tweeted about it. We responded and determined (yes, in 140 characters) that the user needed to update his Boingo Mobile