Tag Archives: BlogWorld

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October is one of my favorite months with the Exceeding Expectations kids.  As you all know, our top priority for the kids is, and always will be, education. That said, every October we participate in two athletic events that I feel are significant in laying the groundwork necessary for them to be successful in the academic world and in their adult lives.  The first of these events is the Challenged Athletes Foundation (CAF) triathlon, aptly called “The Best Day in Triathlon.” Here’s a brief overview from their website:  “In 1994, three friends started a triathlon fundraiser to help one man regain his independence after a tragic accident left him a quadriplegic. From one came many, and Challenged Athletes Foundation (CAF) took root in the belief that sports and an active lifestyle are a pathway to more in life. Since that fundraiser 25 years ago, CAF has been committed to breaking the financial barrier that individuals with physical challenges face to participate in sports and live a healthy and active lifestyle.”  Participating alongside challenged athletes in a very tough race gives our kids an additional perspective on their own lives. The racers on the course with them face obstacles that they

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Boingo and Friends at BlogWorld Expo LA 2011 [Photos]

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This week, we’re reuniting with Boingo friends and meeting new ones at BlogWorld Los Angeles. If you’re here and we haven’t had the pleasure of your company, give us a holler on Twitter (@boingo) or look for Baochi and Lauren (pictured above with travel blogger Gary Arndt) of our social media team. They’re giving away gifts of free Boingo Wi-Fi — while they last! So hunt ’em down and introduce yourself! Check out our video:

Recent Articles

Frank Eliason: the Pioneer Behind Customer Support on Twitter


I have to admit, I was at first a little star struck by Frank Eliason. After all, as the person who established a new customer support paradigm on Twitter for Comcast, he’s a celebrity among the Twitterati. But when I met Frank at BlogWorld last month, he was just as nice as can be. The next time I saw him, he was leading a conference panel about customer support via social media. I’ve been a fan ever since. A lot has changed since Frank first introduced the concept of customer service on Twitter in April of 2008. Now, many companies (including Boingo) view Twitter, Facebook, etc. as important channels for interacting with valued customers. See what you started, Frank? 😉 Unsurprisingly, Frank travels a good deal. Below are a few of this travel tips: When you travel, what is the one item you always take with you? I can’t narrow it down to just one item! I always pack the same things: iPhone, Netbook, laptop, wireless cards, toiletries and clothes. With all my electronics, you may not want to stand behind me in the security line, but rest assured I tend to be fast. What are you listening to your