This guest post is authored by Scott Phillips, Boingo’s Vice President of Airports. Airports are prioritizing improving the passenger experience, and there’s a specific trend that is prompting airports to re-evaluate communication strategies and initiatives with passengers.
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Boingo’s CTO recently co-hosted a discussion with John Payne, former CIO for San Francisco International Airport, about the most pressing issues surrounding airport Wi-Fi service. Administrators should consider each of these issues to ensure their planning accounts for the dramatic growth and increased risks on the horizon, and in many cases that have already begun to play out in their airports today. Continue reading