Author Archives: Dave

About Dave

With over 25 years' experience in the cutthroat telecommunications and Internet arenas, Dave has developed a knack for adventure — and a need for speed — in the boardroom, on the road and in the wild. An avid mountain biker and vintage racecar driver, though born in the midwest, Dave is right at home in LA — and he loves the fact that only a couple hours separate him and a good wine tasting in Napa Valley!

Featured Article


It’s time to celebrate—Boingo style! We’ve been awarded our eighth Global Traveler award for “Best WiFi Service” and to celebrate we’re kicking off 8 Days of Giveaways to give our awesome fans the chance to win a VIP travel tech kit. This kit is loaded with all the tech essentials you need on the go—like earbuds, a phone charger, flash drive and of course free Boingo Wi-Fi for a year with access to more than a million hotspots around the globe. Join in on the celebration! To enter our 8 Days of Giveaways, head to Twitter and simply tweet @boingo what YOU are celebrating this year using the hashtag #BoingoCelebr8. Whether it’s a milestone birthday, a big client win, running your first marathon or something else, we want to hear your reason for raising a glass. Boingo’s 8 Days of Giveaways will run December 8-15, 2017. One winner will be announced each day.    

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Thank You for Your Haiti Relief Efforts

Friends of Boingo: I’d like to extend a big thank you to each of you who supported the Haiti relief efforts, whether it was through a channel we brought to your attention or any other channel you discovered on your own. It’s heartening to see such generosity and goodwill in a time of tragedy. I am awed by the outpouring of support from within the Boingo community. For us, this effort is still underway. As you may know, Boingo has made a financial commitment to Doctors Without Borders. For the month of February, a portion of all Boingo sales will be donated to this great organization to aid their work in Haiti. This is in addition to nearly 1 million ads for the Red Cross that we have served in our North American airports. Again, thank you for your support in this time of need. Our hearts and thoughts are with the victims and responders, both in Haiti and around the world, and our gratitude is extended to you. Best regards, Dave

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Need to Reach Boingo? Send Us a Tweet!

With 300 million people on Facebook, 8 million daily visitors on Twitter, and 40 million members on LinkedIn, social media is now the #1 online activity in the world (over porn). Just imagine the number of conversations taking place at any given time as people keep in touch with friends and family, share information, and express themselves. But social media is no longer just about making conversation; it has become an important channel for customers to communicate with companies. According to a recent USA Today article, 58% of survey respondents said if they tweeted about a bad experience, “they would like the company to respond to their comment.” Frankly, it surprises me that *only* 58% of Twitterers expect to be heard when they have a complaint. The fact is, many of you are reaching out to Boingo via social media sites, and our goal is to respond to all of you. Here are some examples of how we’ve got our ear to the social media ground: A customer at the airport had trouble connecting to Boingo on his smartphone and tweeted about it. We responded and determined (yes, in 140 characters) that the user needed to update his Boingo Mobile

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Welcome to the Hotspot – the Boingo Blog

I’m Dave Hagan, President and CEO of Boingo Wireless. As we launch, I wanted to take the opportunity to write the first blog post and talk a little bit about Boingo and the goal of the Hotspot. Like you, I’m a road warrior. I get flight delays, stuck in the middle seat in coach and stand in long security lines. I travel around the world for both business (mostly) and pleasure (when I can), so like you, I’ve picked up a few travel tips and tricks along the way. That’s what this blog is all about: it’s about the Boingo community sharing the highs and lows of life on the road. It’s about finding a “hot spot” in your destination city – that cool hidden gem that fellow travelers can appreciate. It’s about getting the best seat when flying, and tips on getting through TSA. It’s about airports, car rentals, hotels and restaurants. And of course, it’s about people that are on the road and traveling – by planes, trains and automobiles – and how they get around and online. But, it’s more than just that – this blog is about you. It’s about the Boingo community, and an extension