Author Archives: Dave

About Dave

With over 25 years' experience in the cutthroat telecommunications and Internet arenas, Dave has developed a knack for adventure — and a need for speed — in the boardroom, on the road and in the wild. An avid mountain biker and vintage racecar driver, though born in the midwest, Dave is right at home in LA — and he loves the fact that only a couple hours separate him and a good wine tasting in Napa Valley!

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October is one of my favorite months with the Exceeding Expectations kids.  As you all know, our top priority for the kids is, and always will be, education. That said, every October we participate in two athletic events that I feel are significant in laying the groundwork necessary for them to be successful in the academic world and in their adult lives.  The first of these events is the Challenged Athletes Foundation (CAF) triathlon, aptly called “The Best Day in Triathlon.” Here’s a brief overview from their website:  “In 1994, three friends started a triathlon fundraiser to help one man regain his independence after a tragic accident left him a quadriplegic. From one came many, and Challenged Athletes Foundation (CAF) took root in the belief that sports and an active lifestyle are a pathway to more in life. Since that fundraiser 25 years ago, CAF has been committed to breaking the financial barrier that individuals with physical challenges face to participate in sports and live a healthy and active lifestyle.”  Participating alongside challenged athletes in a very tough race gives our kids an additional perspective on their own lives. The racers on the course with them face obstacles that they

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Thank You for Your Haiti Relief Efforts

Friends of Boingo: I’d like to extend a big thank you to each of you who supported the Haiti relief efforts, whether it was through a channel we brought to your attention or any other channel you discovered on your own. It’s heartening to see such generosity and goodwill in a time of tragedy. I am awed by the outpouring of support from within the Boingo community. For us, this effort is still underway. As you may know, Boingo has made a financial commitment to Doctors Without Borders. For the month of February, a portion of all Boingo sales will be donated to this great organization to aid their work in Haiti. This is in addition to nearly 1 million ads for the Red Cross that we have served in our North American airports. Again, thank you for your support in this time of need. Our hearts and thoughts are with the victims and responders, both in Haiti and around the world, and our gratitude is extended to you. Best regards, Dave

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Need to Reach Boingo? Send Us a Tweet!

With 300 million people on Facebook, 8 million daily visitors on Twitter, and 40 million members on LinkedIn, social media is now the #1 online activity in the world (over porn). Just imagine the number of conversations taking place at any given time as people keep in touch with friends and family, share information, and express themselves. But social media is no longer just about making conversation; it has become an important channel for customers to communicate with companies. According to a recent USA Today article, 58% of survey respondents said if they tweeted about a bad experience, “they would like the company to respond to their comment.” Frankly, it surprises me that *only* 58% of Twitterers expect to be heard when they have a complaint. The fact is, many of you are reaching out to Boingo via social media sites, and our goal is to respond to all of you. Here are some examples of how we’ve got our ear to the social media ground: A customer at the airport had trouble connecting to Boingo on his smartphone and tweeted about it. We responded and determined (yes, in 140 characters) that the user needed to update his Boingo Mobile

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Welcome to the Hotspot – the Boingo Blog

I’m Dave Hagan, President and CEO of Boingo Wireless. As we launch, I wanted to take the opportunity to write the first blog post and talk a little bit about Boingo and the goal of the Hotspot. Like you, I’m a road warrior. I get flight delays, stuck in the middle seat in coach and stand in long security lines. I travel around the world for both business (mostly) and pleasure (when I can), so like you, I’ve picked up a few travel tips and tricks along the way. That’s what this blog is all about: it’s about the Boingo community sharing the highs and lows of life on the road. It’s about finding a “hot spot” in your destination city – that cool hidden gem that fellow travelers can appreciate. It’s about getting the best seat when flying, and tips on getting through TSA. It’s about airports, car rentals, hotels and restaurants. And of course, it’s about people that are on the road and traveling – by planes, trains and automobiles – and how they get around and online. But, it’s more than just that – this blog is about you. It’s about the Boingo community, and an extension