I have to admit, I was at first a little star struck by Frank Eliason. After all, as the person who established a new customer support paradigm on Twitter for Comcast, he’s a celebrity among the Twitterati. But when I met Frank at BlogWorld last month, he was just as nice as can be. The next time I saw him, he was leading a conference panel about customer support via social media. I’ve been a fan ever since. 

A lot has changed since Frank first introduced the concept of customer service on Twitter in April of 2008.  Now, many companies (including Boingo) view Twitter, Facebook, etc. as important channels for interacting with valued customers. See what you started, Frank?

Unsurprisingly, Frank travels a good deal. Below are a few of this travel tips:

• When you travel, what is the one item you always take with you?
  I can’t narrow it down to just one item! I always pack the same things:  iPhone, Netbook, laptop, wireless cards, toiletries and clothes. With all my electronics, you may not want to stand behind me in the security line, but rest assured I tend to be fast.

• What are you listening to your on your iPod these days?
  I am mainly into Billy Joel but am also listening to a Grammys CD that goes through all the years of the Grammys.

• What is your favorite city in the world and why?
  My favorite city is Venice.  I went there for my honeymoon and also after our daughter passed away.  During my honeymoon, I marveled over the city’s uniqueness. During our last visit, I also grew to appreciate the people, their spirit, and their generosity.

• What is your favorite dining spot in the world?
  There is a restaurant on top of the Hotel Danieli in Venice that has the most amazing view.  I highly recommend it.  Food is good too!  I hope to get back there some day.

• Where have you been recently that you liked or were surprised by?
  I did not stay there, but during my last trip to Vegas I spent a lot of time at the Encore.  I am not a gambler, but I have to say I really enjoyed the restaurants and ambiance of the place.

• What’s the most surprising/unexpected place you’ve ever visited?
  Tallinn, Estonia.  I just loved that place.  It was amazing to see on one side, the Soviet-era housing and on the other side, a quaint older city that was thriving.

Frank, when you’re ready, please share with us the deets on your next pioneering project!

In support of cancer awareness in general (October is Breast Cancer Awareness month), we interviewed survivor extraordinaire, Meaghan Edelstein.

Two years ago, at age 28, Meaghan was diagnosed with stage 3B cervical cancer and told her chances of survival were slim. But she waged a victorious battle against the illness and then went on to establish  Spirit Jump, a “grassroots non-profit organization with a mission to provide hope and comfort” to those battling cancer. During her own ordeal, Meaghan was so comforted by the “uplifting cards and inspirational gifts” that she has duplicated this experience for other cancer victims through Spirit Jump.

Meaghan, yours is a remarkable story of survival against the odds and we toast to your continued health! Good luck as you travel around the globe dispensing comfort to others battling cancer.

Here are a few of Meaghan’s travel tips:

1. Is there a gadget you can’t live without?

I cannot live without my iPhone! Spirit Jump runs 100% through social media and email. We have people all over the world trying to connect with us and that means at all hours of the day.  With my iPhone I can stay connected no matter where I am or what I am doing.

2. What is your favorite city in the world and why?

I LOVE Boston. It’s a city full of history and full of life. I received my cancer treatments at Dana Farber Cancer Institute so there is a very special place in my heart for Boston.

3. What is your favorite dining spot in the world?

What a hard question to answer! There are so many great places and I think each city has a specialty.  I just got back from Vegas and ate at a fabulous restaurant in the Venetian called Zeffirino.

4.  What book is on your nightstand?

One of my favorites books The Time Travelers Wife.

5. Where have you been recently that you liked or were surprised by?

Las Vegas. I just got back and I have to say it was a blast! When I was diagnosed with cancer I thought I would never get to Vegas but I guess I proved myself wrong. It was a great city with wonderful food, shows and people!

6. What’s the most surprising/unexpected place you’ve ever visited?

St. Augustine,  Florida. I went on a short weekend vacation and had no expectations. My boyfriend and I had such a wonderful time there. It was absolutely beautiful, full of history, Tiffany crystals, ghosts and a wonderful winery. I can’t wait to go back. The Saragossa Inn in St. Augustine Florida was amazing!

Thanks, Meaghan!

If you’d like to support someone battling cancer through Spirit Jump, get more information here.