With 300 million people on Facebook, 8 million daily visitors on Twitter, and 40 million members on LinkedIn, social media is now the #1 online activity in the world (over porn). Just imagine the number of conversations taking place at any given time as people keep in touch with friends and family, share information, and express themselves.

But social media is no longer just about making conversation; it has become an important channel for customers to communicate with companies. According to a recent  USA Today article, 58% of survey respondents said if they tweeted about a bad experience, “they would like the company to respond to their comment.” Frankly, it surprises me that *only* 58% of Twitterers expect to be heard when they have a complaint.

The fact is, many of you are reaching out to Boingo via social media sites, and our goal is to respond to all of you. Here are some examples of how we’ve got our ear to the social media ground:

• A customer at the airport had trouble connecting to Boingo on his smartphone and tweeted about it. We responded and determined (yes, in 140 characters) that the user needed to update his Boingo Mobile software.
• A Facebook fan left a post on our  Facebook wall, requesting a Boingo receipt for her expense report. We sent her a personal message with instructions on how to access her account online.
• A Boingo LinkedIn Member had a question about which Android phone he should purchase. We exchanged emails with him to determine the types of phone features he preferred and then provided a recommendation.

The Boingo team is immediately ready for you to reach out to us using your preferred communication channel — whether it’s phone, email, chat, Twitter, Facebook, or another network you want to tell us about. We understand that there’s a social media revolution going on, and we’re glad to be a part of it.

You asked for it, and we’ve delivered! Boingo Mobile, our Wi-Fi service for mobile devices and smartphones, is now available on the Blackberry® Curve 8900, Blackberry Curve 8320 and BlackBerry® Bold.

For just $7.95 per month, Boingo Mobile gives you a high-speed alternative to cellular data so you surf the Internet, download large files, upload pictures, and stream video — all on your Blackberry. Usage is unlimited and you can connect all over the globe. That’s right, surf to your heart’s content while you travel for business or pleasure and save on international roaming costs.

To get Boingo Mobile, first download our free login software directly to your Blackberry. The software tells you when you’re in a Boingo hotspot and automatically connects you. Next, sign up via the software; or alternatively sign up on a PC.

We’re constantly working to expand our portfolio of smartphone support, which now includes the Android™, iPhone®, Symbian™ Series 60, and Windows Mobile™ platforms. We know how much y’all love those mobile devices of yours!

To download the free Boingo software for Blackberry, click here.

To download Boingo software for other mobile devices, click here.

To sign up for Boingo Mobile Wi-Fi for your Blackberry, click here.

Read the press release here.